Frequently Asked Questions

Everything you need to know about shopping with NEC EU.

What is the standard shipping time for orders within Europe?

We offer express shipping across the EU. Orders typically arrive within 3-5 business days. Once your order is dispatched, you will receive a tracking number via email.

What is your return policy for fashion items?

We provide a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label.

How do I ensure I choose the correct size?

Every product page features a detailed 'Size Guide' with measurements in centimeters and inches. We recommend comparing these to your favorite existing garments for the best fit.

Which payment methods do you accept?

NEC EU accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.

Are your materials sustainably sourced?

Quality and ethics are at our core. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.